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Return Policy

 

 

Welcome to the Return Policy page of Moto Jacket Hub. We want you to be completely satisfied with your purchase, and our return policy is designed to ensure just that. Please take a moment to read through our policy to understand how it works.

30-Day Return Guarantee

We offer a 30-day return guarantee from the date of delivery. If for any reason you are not completely satisfied with your purchase, you may return it within this period for a refund or exchange. We want you to shop with confidence, knowing that your satisfaction is our top priority.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  1. The item must be in its original condition, unworn, and with all tags and packaging intact.
  2. Returns must be initiated within 30 days of the delivery date.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Log in to your Moto Jacket Hub account.
  2. Go to the 'Order History' section.
  3. Select the order containing the item(s) you wish to return.
  4. Follow the prompts to submit your return request.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective item. We recommend using a trackable shipping method to ensure the safe return of your items.

Refunds and Processing Time

Once we receive your returned item and verify its eligibility, we will process your refund or exchange. Refunds are typically processed within 5-7 business days after the item is received. Please note that it may take additional time for the refund to appear on your credit card statement, depending on your financial institution.

Exchanges

If you wish to exchange an item, please follow the return process as outlined above, and specify the replacement item you'd like in the return request. We will ship the replacement item once the returned item is received and processed.

Contact Us

If you have any questions or need assistance with a return, please contact our customer support team. We are here to help you through the return process and ensure your satisfaction.

Thank you for choosing Moto Jacket Hub. We value your trust and are committed to providing you with high-quality products and excellent customer service. We hope you have a smooth and pleasant shopping experience with us.

Return Policy

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