Thank you for choosing Moto Jacketer for your purchase. We are dedicated to providing a seamless and satisfactory shipping experience. Please review our shipping policy for important information about your order.
Our standard handling time is 10-14 business days. However, during peak seasons such as Christmas or for specific products, the handling time may extend to 14-18 business days. We appreciate your understanding and patience during these periods.
We strive to streamline the processing time for custom orders as well. Once we have confirmed important details such as measurements, made-to-measure orders are typically dispatched within 5-6 weeks.
We partner with DHL to ensure reliable and timely delivery of your products. DHL is a trusted global courier service known for its efficiency and commitment to customer satisfaction. Your tracking information will be emailed to you once the order is in the hands of the carrier. Please allow 24-48 hours for the initial scan to update. If it has been over 48 hours since the carrier picked up your package and there are still no updates, please contact at motojacketer.com.
To ensure a smooth delivery process, please provide accurate and complete shipping details at the time of purchase. This includes the recipient's full name, shipping address, and contact number. Any errors or incomplete information may result in delays, and Moto Jacketer will not be held responsible for such delays. Delivery times for each carrier choice are estimates only. Most of our orders will be delivered within that time frame. If not, it is usually due to circumstances beyond our control, such as weather or unexpected carrier delays. Please refer to your emailed tracking number for updates regarding delivery. All orders over $450.00 will be shipped with a signature needed for delivery.
Customs duty, if applicable, is the responsibility of the customer. Customs policies vary by country, so please check with your local customs office for information on any potential duties or taxes that may apply to your order. For international orders, your purchase may be subject to certain import duties and taxes imposed by your country before final delivery. These charges are not included in the price of your shipping cost. You must comply with local laws and regulations and pay all applicable duties, taxes, and fees. We recommend contacting your local customs office for an estimate of those fees. Once your order has been handed to the carrier of your choice, please allow ample time for scans to update as international orders may take longer time.
Once your order has been shipped, you will receive a shipping confirmation email containing the tracking information for your package. This allows you to monitor the progress of your delivery and estimate the expected delivery date.
Delivery times may vary based on your location and customs clearance processes. While we strive to provide accurate estimated delivery times, unforeseen circumstances such as weather conditions or customs delays may impact the actual delivery date.
Great news! We offer free delivery worldwide for all our products. There are no additional shipping costs, and this is our way of expressing gratitude for choosing the Moto Jacketer. Enjoy the convenience of having your order delivered to your doorstep without any extra charges. This complimentary shipping service applies to all eligible products, providing you with a hassle-free shopping experience.
We appreciate your trust in Moto Jacketer, and we are dedicated to making your shopping experience enjoyable. If you have any further questions or concerns about our delivery policy, please do not hesitate to contact our customer service team at motojacketer@gmail.com.